How we care, and the standards we keep
Our Policy and Procedure Manual guides how Lending Hands CGS, LLC delivers safe, respectful, client-centered non-medical home care in accordance with California requirements for home care organizations.
Version 1.0 · July 2026
Our Vision
To be a trusted provider of compassionate, high-quality non-medical personal home care services throughout California, empowering senior adults, adults, and individuals with disabilities to live safely, independently, and with dignity in the comfort of their homes.
Our Mission
To provide compassionate, reliable, and high-quality non-medical personal home care services that enhance our clients' quality of life — promoting independence, dignity, safety, comfort, and respect in the home.
Core Values
Compassion
We provide services with empathy, kindness, patience, and genuine concern for the physical, emotional, and social well-being of our clients.
Excellence
We deliver high-quality care through professionalism, reliability, staff training, ethical conduct, and continuous improvement.
Respect
We honor the dignity, privacy, individuality, preferences, choices, and cultural backgrounds of every client, family member, and employee.
Collaboration
We support clear communication and teamwork among clients, families, representatives, caregivers, and agency staff.
Integrity
We act with honesty, transparency, accountability, and confidentiality in all interactions.
Empowerment
We encourage clients to stay as independent as possible and take part in decisions about their care.
Safety
We prioritize client and employee safety through infection control, reporting procedures, and training.
Continuity of Care
We provide dependable, consistent services through reliable scheduling and caregiver assignments.
What the manual covers
Agency Policies
- Statement of Policy
- General Provisions
- Registry and Exemptions
- Home Care Aide Applicants
- Home Care Aide Registration & Renewal
- Licensure of Home Care Organizations
- Enforcement Provisions
- Operating Requirements
- Affiliated Home Care Aides
- Complaints, Inspections, and Investigations
- Personal Care Services
Client Care
- Admission and Discharge
- Client Assessment and Care Planning
- Client Rights and Responsibilities
- Health and Safety
- Documentation and Record-Keeping
- Complaints and Grievances
- Confidentiality and Privacy
- Emergency and Disaster Preparedness
- Ethics and Professional Conduct
- Cultural Competence and Diversity
Caregivers & Human Resources
- Caregiver Recruitment and Selection
- Caregiver Training and Education
- Supervision and Performance Evaluation
- Employee Onboarding
- Employee Records and Confidentiality
- Employee Health and Safety
- Employee Grievance Procedures
- Training and Professional Development
- Termination and Separation
Forms
- Client Intake
- Consent
- Incident Report
- Behavior Incident
- Client Feedback
- Employee Application
- Timekeeping
- Performance Evaluation
- Performance Improvement Plan
- Complaint or Grievance
- Employee Exit Interview