Terms & Agreement

These Terms & Agreement (“Terms”) govern the non-medical home care services provided by Lending Hands CGS (“we,” “us,” or “our”) to clients and their authorized representatives (“you” or “Client”) in the State of California.

By requesting, accepting, or paying for services, you agree to these Terms. If you do not agree, please do not use our services. These Terms may be updated from time to time; the current version is posted at lendinghandcgs.com/terms.

Lending Hands CGS provides non-medical home care, companionship, and personal assistance. We do not provide skilled nursing, medical treatment, physical therapy, occupational therapy, speech therapy, or any service that requires a professional license under California law.

Examples of services we may provide include:

• Assistance with activities of daily living (bathing, dressing, grooming, toileting, mobility, feeding)
• Companionship, social engagement, and supervision
• Meal preparation, light housekeeping, laundry, and errands
• Medication reminders (we do not administer, inject, or dispense medications)
• Transportation and appointment accompaniment
• Recovery support following illness or surgery, as directed by your medical provider
• Respite and family support

We will not perform tasks that exceed the scope of non-medical home care. If a Client’s needs become medical or skilled in nature, we will recommend that the Client contact an appropriate licensed professional.

Our staff are not medical professionals. Nothing we say or do constitutes medical advice, diagnosis, or treatment. We do not make health-related decisions for Clients. Any health concerns, medication changes, or emergency situations must be directed to a physician, nurse, emergency medical services (911), or other qualified professional.

California law permits non-medical home care aides to provide medication reminders only. This means we may:

• Remind the Client that it is time to take prescribed medication
• Hand the Client a pre-poured or pre-packaged medication that the Client or authorized person has prepared
• Observe to confirm the Client has taken the medication, if requested

We may not:

• Administer injections, IV medications, or nebulizer treatments
• Crush medications, measure doses, or determine what medications to give
• Apply prescription eye, ear, or skin medications
• Manage medication regimens or interpret physician orders

Lending Hands CGS operates in compliance with the California Home Care Services Consumer Protection Act (Health and Safety Code §§ 1726 et seq.) and regulations enforced by the California Department of Social Services (DSS).

Our home care aides are registered with the California Caregiver Registry as required by law. We conduct background screening, including fingerprinting through the California Department of Justice (DOJ) and FBI where applicable, and maintain required bonds and insurance.

License / Registration: [Insert your California DSS Home Care Organization license number or registration details here.]

Before services begin, we will prepare a written care plan based on information you provide. You or your authorized representative must review and approve the plan. The plan describes the services to be provided, schedule, fees, and any special instructions.

You agree to provide accurate, complete, and current health, mobility, and household information. You must inform us promptly of any changes that could affect safety or care, including falls, hospitalizations, new medications, infectious conditions, or behavioral changes.

As a California consumer of home care services, you have the right to:

• Receive a written notice of these rights and the services to be provided
• Be treated with dignity, respect, and without discrimination
• Receive services from aides who have met California registration and background-check requirements
• Request a specific caregiver when available, and to request a change of caregiver
• Receive clear information about fees, billing, and payment policies
• Confidential treatment of your personal and health information
• File a complaint with us and, if needed, with the California Department of Social Services
• Cancel services with reasonable notice as described below

Fees for services are described in the written care plan or service agreement provided before care begins. Rates are based on the type of service, schedule, and level of care needed.

• Payment is due according to the billing schedule you agree to (e.g., weekly, biweekly, or monthly).
• We accept the payment methods disclosed at intake.
• Returned payments, late payments, or cancellations outside our policy may incur additional fees.
• We do not bill Medicare, Medi-Cal, or private insurance unless a specific arrangement has been made in writing.

We understand plans change. Cancellations or schedule changes must be made at least 24 hours in advance when possible. Cancellations made with less notice may be billed at the scheduled rate. We reserve the right to discontinue services for repeated last-minute cancellations, unsafe conditions, non-payment, or behavior that endangers staff.

To the fullest extent permitted by California law, Lending Hands CGS is not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to our services.

Our total liability for any claim related to services rendered is limited to the amount paid for the specific services giving rise to the claim during the 30 days preceding the event.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or unlawful discrimination.

We maintain general liability insurance and workers’ compensation insurance as required by California law. You agree to notify us immediately of any incident that could give rise to a claim and to cooperate in the investigation.

You agree to indemnify and hold harmless Lending Hands CGS and its caregivers from claims arising from your failure to disclose material information, your property conditions, or the acts of third parties in the home.

We respect your privacy. Personal information collected during intake, scheduling, and care is used only to provide and improve our services. We do not sell your personal information.

California residents may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know what personal information we collect and to request deletion, subject to exceptions necessary to provide care. To exercise these rights, contact us at Jpowers@lendinghandcgs.com.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Los Angeles County, California.

Before filing a claim, you agree to provide us with written notice and a reasonable opportunity to resolve the dispute informally.

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms or your rights, please contact us:

• Lending Hands CGS
• Phone: +(323)433-0569
• Email: Jpowers@lendinghandcgs.com
• Service area: Los Angeles County, Orange County, Ventura County, San Bernardino County, and San Diego County